Returns & Exchanges

At Furniture City, we want you to love your home; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all furniture remains in its original condition and packaging to qualify for a successful return process.

1

Initiate Your Request

Log into your account portal or contact our customer service team with your order number to start the return process.

2

Prepare for Pickup

Disassemble the item if necessary and place it back in its original protective packaging to prevent damage during transit.

3

Schedule a Collection

Our specialized furniture logistics team will contact you to arrange a convenient time window for picking up the items from your residence.

4

Receive Your Refund

Once our warehouse inspects the returned furniture, we will issue a refund to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing